Dedicated, Personal Support Services.

Dedicated, Personal Support Services.

Support Services

With customer care at the heart of our business, we work closely with you to understand your business needs and deliver the pertinent services from our broad catalogue of support capabilities to help accelerate its performance and growth. We focus on running the data centres, so you can focus on your core business. An on-site technical expert team ensures that mission-critical functions are always up and running around the clock, every day of the year. You can also rely on our qualified technicians as your extended team member who is always at the ready to deliver the highest standard of support whenever you need them, or to lend a hand when you cannot be around.

Benefits
Assurance
Assurance

Get premium support from a team of professional and specialised service personnel ready to serve round-the-clock, wherever you may be, allowing you to focus on your core business activities with a peace of mind.

Specialised Service
Specialised Service

Rely on experienced and qualified professionals to take care of the day-to-day data centre activities, while you focus on your core business competencies.

Remote Hands Services
Remote Hands Services

Manage your data centre equipment without having to be physically present. With our Remote Hands services, you can enjoy on-demand technician support delivered per your instructions via phone, email or our customer portal according to your predetermined service-level agreement (SLAs) terms and response times.

Technical Cleaning
Technical Cleaning

Maintain the highest degree of cleanliness to maintain equipment reliability and minimise environmental contamination with our technical cleaning services. The upkeeping of your private suite offers the added benefit of reflecting your operational professionalism. Enjoy cost savings in purchasing cleaning equipment and internal staffing for the task by outsourcing your cleaning requirements to STT GDC. Cleaning of underfloor areas and data centre racks are performed by qualified personnel who are trained not to re-contaminating the environment or disrupt data centre operations.

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