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As a Team Lead, Data Centre Site Operations, you will be responsible for leading 24x7 data centre operations, ensuring facility uptime, compliance, and operational efficiency across all critical systems. This role combines team leadership, regulatory compliance, vendor management, and technical oversight to deliver secure and reliable services. 

• Lead and supervise a team of 24x7 operations staff and shift team leads, including managing training needs, assigning tasks, and providing guidance and feedback on performance.
• Manage discussions and submissions with relevant authorities to obtain licenses and certifications.
• Develop and manage capacity plans, programs and processes for data centre services such as space, power, cooling, building soft services, and tenant requirements.
• Spearhead tasks assigned by Corporate HQ, and lead or support Finance audits and Group Data Centre Operations (GDCO) programs and initiatives. Oversee tasks relating to EHS and ESG reporting.
• Lead and support facility management activities, including maintenance schedules, break-fix works, and tracking and maintaining all documents such as EOPs/SOPs and as-built drawings.
• Understand the design and operation of each building system to achieve cost and operational efficiency.
• Support shift team leads by obtaining approvals for all change activities in Change Advisory Board (CAB) meetings, with focus on maintaining facility uptime.
• Maintain ongoing communication with Technical Service Management.
• Support the DC Manager and act as Level 2 escalation point for all onsite operational incidents, ensuring all remote requests are completed within Service Level Agreement (SLA).
• Respond promptly to emergency situations (e.g. fire, evacuation, equipment failure), address customer concerns and perform standby duties.
• Review, validate, and schedule all requests on the internal Web Portal ticketing system, including user requests, incidents and provisioning.
• Lead facility improvement projects, coordinate fit-out projects, and manage problem resolution.
• Manage the service level commitments for all internal contractors and vendors by reviewing contracts, monitoring deliverables and conducting regular performance assessments.
• Perform root cause analysis on outages and act as technical SME/advisor for Building Engineers and Property Management.
• Negotiate quotations from vendors, raise PR/Pos, manage asset disposal as required and prepare customer RHS/Power billing.
• Lead implementation of ISO27001, ISO5001, ISO20000, ISO23001, TVRA, SSAE18, OSPAR, client/GDCO audits and any other audits as directed by management.
• Ensure effective implementation of data centre safety, security and customer support policies and procedures.
• Oversee onsite security operations, including processes, manpower and use of security software systems
• Any other tasks or projects as assigned by management.

• Diploma in Computing, Electrical, Mechanical Engineering, or related fields.
• Minimum 5 years of relevant work experience in a 24x7 operations environment, including leading a team of specialists.
• Possess relevant facilities management and/or data centre related certifications, such as ITIL, CDCP, CDCS, CDCE, CDCMP, SFATC, etc.
• Familiar with certification standards, such as LEED Gold, BCAIDA Green Mark Platinum, 
  Uptime Institute Tier III, MAS TVRA, ISO27001, ISO5001, ISO20000, ISO23001, TVRA, SSAE18, OSPAR
• Good technical knowledge in M&E systems, network infrastructure, security, data centre facility systems, etc.
• Broad understanding of cloud technologies, networking, data centre facilities, system applications and related IT systems.
• Proficient in Microsoft Office applications, including MS Word, Excel and PowerPoint
• Excellent team player with a pro-active learning attitude, strong communication skills, and analytical capabilities.