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As Director, Group Data Centre Operations (GDCO), you are responsible for overseeing data centre operations across multiple countries and supporting various Group operational initiatives. This role requires a strong understanding of data centre operations, including M&E, network, security, capacity planning, and project management.

• Support Group initiatives to align policies, SOP baselines, and operational standards across STT GDC overseas data centres.
• Participate in operational deep‑dive discussions with overseas data centre teams and provide support as required.
• Support in‑country escalations and incident management, including participation in 24×7 WhatsApp escalation groups when needed.
• Provide audit support for both existing and new countries, including onsite walkthroughs and offsite documentation reviews.
• Drive training initiatives across all countries on Group policies and SOP baselines.
• Review operational documentation (e.g. SOPs, policies, EOPs) across all operational towers in each country.
• Support budget planning and reviews for all countries, including tracking and ensuring accuracy of projections.
• Assist in conducting internal audits to assess compliance with global policies and processes.
• Compile and analyse key operational metrics (e.g. capacity, manpower, M&E) across countries and prepare management reports.
• Support capacity planning requirements (power, cooling, space, network) for customer RFPs.
• Act as a liaison between operations and project construction teams for both greenfield and brownfield projects.
• Any other tasks as assigned by the Management.

• Degree in Computing, Electrical Engineering, Mechanical Engineering, or a related field.
• Minimum 10 - 15 years of operational experience, including at least 5 years managing the operations of a 24x7 critical data centre facility.
• Basic understanding of data centre telecommunications, networking, and remote hands services is an advantage.
• Strong knowledge of M&E and building facilities systems, including CRAUs, chillers, PDUs, UPS, switchgears operations, DX cooling, structured network cabling, and security systems.
• Certified or trained in ITIL, CCNA, CCNP, CDCP or equivalent qualifications.
• Strong communication skills;  bilingual in both spoken and written forms.
• Proficient in Microsoft Office applications, including Outlook, Excel, Word and PowerPoint.
• Possess relevant facilities management and/or data centre related certifications, such as ITIL, CDCP, CDCS, etc
• Familiar with industry standards and certifications, including LEED Gold, ISO 20000 / 22301 / 27001, Uptime Institute Tier III, Green Mark and SS564.
• A strong team player who thrives in a fast‑paced and high‑pressure environment.